Shipping policy

Shipping & Delivery

All orders are shipped directly from Japan, where production and fulfillment are now fully centralized.
This allows for faster shipping, better quality control, and more responsive support.

📦 Order Processing

Production time: 1–5 business days

Orders are processed continuously as they come in.
There is no backlog and no delayed queue.

If a surge in orders or an exceptional external event causes delays, this will always be clearly communicated here.

🚚 Shipping Methods

Standard Shipping – Japan Post (Tracked)

• Available worldwide

• Tracking number provided

• Reliable and cost-effective

Estimated delivery times:

• Asia: 2–10 days

• Europe: 3–16 days

• USA / Canada: 2–14 days

• Australia / New Zealand: 2–12 days

Delivery times may vary slightly depending on customs processing.

Since we are based near Tokyo, parcels typically take 2–3 days to arrive in the United States, with local delivery taking approximately one additional week, depending on the destination.

Express Shipping – DHL (Optional)

• Fast international delivery

• Full tracking and priority handling

This option is recommended if you want maximum speed and additional reassurance.
(DHL rates are higher but reflect premium international service.)

🌍 Customs & Taxes

Orders are shipped from Japan.

• Local customs fees or VAT may apply depending on your country

• EU: customs fees and VAT are the responsibility of the recipient

• United Kingdom: taxes are calculated upon shipment and paid by Proxywars

• United States: current tax thresholds have not been reached, so no taxes are collected at this time

🔎 Tracking & Support

• A tracking number is automatically sent once your order ships

• You can follow your parcel at any time

• If anything goes wrong, you can contact us directly

Every shipment is handled personally.
In the unlikely event that a parcel is lost by postal services, it will be refunded or reshipped, depending on your preference.

🛠️ Quality Control & After-Sales Support

Every miniature is carefully checked before shipping and packed to minimize any risk during transport.

In the vast majority of cases, orders arrive complete and in perfect condition.

However, in the rare event that:

• an item is missing

• a miniature arrives damaged

• or something is not as expected

👉 Please contact us as soon as you receive your order.

We will always work with you to find the best solution.

Our commitment:

• Replacement of missing or damaged parts

• Partial refund when appropriate

• A solution adapted to your preference

These cases are handled personally, not automatically.
Your satisfaction matters more than a rigid process.

If you have any questions, feel free to contact us at
proxywars.fr@gmail.com