About Proxywars
What is Proxywars?
Proxywars is a brand dedicated to the creation and distribution of high-quality wargaming miniatures and terrain. We offer both physical products, printed and shipped by Dionisia Lda in Portugal, and digital STL files for 3D printing, some of which can be purchased or downloaded for free.
Products and Services
What types of products do you offer?
We specialize in wargaming miniatures, accessories, terrain, and scenery. Our offerings include both printed models and STL files for 3D printing. We also develop game rules and lore to enhance your gaming experience.
What are STL files?
STL files are digital files used for 3D printing. We offer a variety of STL files that you can download and print on your own 3D printer.
Ordering and Shipping
How can I place an order?
You can place an order directly on our website by selecting the products you want, adding them to your cart, and completing the checkout process. You can also order from our Etsy shop.
Where do you ship?
We ship our printed miniatures worldwide from our facility in Portugal.
What are the shipping costs?
Shipping costs are $6 and are free for orders over $120.
Production Time?
Our items are generally produced in batches to maintain stock, allowing us to ship within 2-3 days. However, some items with lower sales might take 2-3 weeks. Please allow an average of one week for shipping. If your order is urgent, contact us for expedited processing.
What should I do after receiving resin miniatures?
After receiving your resin miniatures, you can submerge them in water, trim any remaining supports, and expose them to sunlight for a few minutes. If any parts are bent, they can be easily straightened using hot water. For assembly, use strong adhesive like GW's glue and Milliput, wood glue or Greenstuff.We often include extra miniatures in large orders, but if you encounter any issues, please contact us for a prompt replacement.
Resin Miniatures
What are 3D printed proxy miniatures?
3D printed proxy miniatures are high-quality alternative models used in tabletop wargaming, created with advanced resin printing technology. Unlike traditional cast miniatures, these proxies have no mold lines, ensuring a smooth, detailed finish. The quality of modern resin prints rivals or even surpasses that of mass-produced miniatures, offering crisp details and durability.
Do I have much work to do before assembling and painting the miniatures?
No, our resin miniatures are solid and designed to avoid issues with uncured resin. We aim to harden them adequately for ease of customization. While most supports are removed, some may remain, particularly on delicate parts. Most of the time, you'll only need to assemble the miniatures unless they come in a single piece.
Are bases included?
No, for most items, bases are not provided. I am currently working on solutions for ranges where base sizes are clear-cut. However, for most miniatures, the bases vary depending on the games they are used for. We offer a wide range of resin-printed bases on this site for all armies.
Returns and Refunds 
What is your return policy?
We apply a "satisfied or refunded" policy. We accept returns for physical products within 14 days of delivery, provided the items are in their original condition. Digital products like STL files are non-refundable.
How do I request a refund?
To request a refund, please contact our customer service team here with your order number and reason for the return. We will guide you through the process.
Lost Packages?
In the rare event that a package is lost, damaged, or incomplete, we offer either a reshipment or a full refund. Contact us here.
Digital Products
Where can I purchase Proxywars STL files?
You can purchase Proxywars STL files directly from our MyMiniFactory store. We offer a wide range of high-quality digital designs for 3D printing, perfect for enhancing your tabletop gaming experience. Visit our MyMiniFactory store to explore the available STL files and start creating your unique miniatures today!
How do I access digital STL files after purchase?
After purchasing an STL file, you will receive a download link via email. You can also access your purchased files through your account on our website.
Can I share or resell the STL files?
Our STL files are for personal use only. They cannot be shared or resold. We encourage you to support the creators by purchasing files directly from Proxywars. Some STL files are sold with a commercial license, allowing you to sell 3D prints but not the STL files. Follow me on Kickstarter to get the best offers.
Support and Contact 
How can I contact customer support?
You can reach our customer support team via the Etsy shop. We strive to respond to all inquiries within 48 hours. If you encounter any issues with your miniatures, such as broken or missing pieces, our support team will always offer a replacement or refund.
Community and Engagement 
How can I stay updated on new releases and news?
Follow us on social media and join our newsletter to receive the latest updates, new releases, and exclusive offers. You can also join our Patreon for behind-the-scenes content and early access to new designs.
How can I contribute to the Proxywars community?
We love to see how our customers use our products! Share your creations with us on social media using the hashtag #Proxywars, and join our community on Discord to connect with other wargaming enthusiasts.
Legal and Licensing 
Can I use proxy miniatures in tabletop wargaming?
Yes, proxy miniatures are widely used in tabletop wargaming. They are legal in most casual games, though it's always best to check with your local gaming group or tournament rules. Proxies offer aesthetic choices, lower costs, and availability when official models are out of stock or too expensive. They allow for customization and creativity, making your army unique while still adhering to the rules of the game.
Are your products licensed?
Yes, all of our miniatures and STL files are fully licensed, and we adhere to the intellectual property rights of all creators involved.
What are the terms of use for your products?
Our terms of use specify that our products are for personal use only and cannot be reproduced or distributed for commercial purposes without explicit permission.